Policies
Shipping & Returns
Last updated: 31 October 2026
This policy covers items bought from The Mälu Club shop: our leather holdalls and baseball caps. Membership, car storage and events are covered by their own terms. Your statutory rights as a consumer are not affected.
1. MADE TO ORDER
Our pieces are made to order. Please allow around 4–6 weeks for luggage and around 2–3 weeks for baseball caps before your order is dispatched. We will email you when your order is on its way. If we expect any delay, we will contact you straight away.
2. DELIVERY CHARGES
Delivery is not included in our product prices. It is charged as a separate line at checkout, so you will see the full cost before you pay. Every parcel is sent by a tracked, insured service.
Baseball caps
Choose your delivery region on the product page before you check out.
| Destination | Delivery charge per order |
|---|---|
| UK & Ireland | £3.49 |
| Europe | £14.99 |
| USA & rest of world | £21.99 |
Leather holdalls
| Destination | Delivery charge per order |
|---|---|
| United Kingdom | £39.95 — insured, signed for, next working day after dispatch |
| Ireland and international | Quoted individually — please email us before ordering |
Because of their value, holdalls sent outside the UK need specialist insured courier cover. Email info@themaluclub.com with your address and we will send you a quote and a payment link.
3. INSURANCE
All shipments are insured as standard, and the cost of insurance is included in the delivery charge shown at checkout. A signature may be required on delivery.
4. IMPORTANT NOTES
- Delivery times start from dispatch, once your item has been made. UK deliveries usually arrive within 1–3 working days; Europe and worldwide orders usually take 5–10 working days, depending on the destination and local customs.
- Northern Ireland, the Scottish Highlands and offshore islands may carry a surcharge. If this applies, we will contact you before dispatch so that you can accept it or cancel.
- Orders sent outside the UK may be subject to local customs duties and import taxes. These are the recipient's responsibility and are not included in our prices or delivery charges.
- If your country is not offered at checkout, email info@themaluclub.com and we will quote for delivery.
5. DAMAGED, FAULTY OR INCORRECT ITEMS
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email info@themaluclub.com within 48 hours of delivery with your order details and photographs of the item and packaging. We will arrange a repair, replacement or refund, and we will cover the cost of returning the item to us. This does not affect your rights under the Consumer Rights Act 2015.
6. CHANGING YOUR MIND
For items that have not been personalised, you may cancel your order and return the item within 14 days of receiving it, without giving a reason. To do this:
- Email info@themaluclub.com within 14 days of delivery to tell us you wish to return the item.
- Send the item back within 14 days of telling us, unused and in its original condition and packaging, to the returns address below.
- Unless the item is faulty, you are responsible for the cost of returning it. We recommend a tracked and insured service, as we cannot be responsible for items lost on their way back to us.
Returns address
The Mälu Club
71-75 Shelton Street
London, WC2H 9JQ
7. PERSONALISED AND BESPOKE ITEMS
Items made to your own specification, or personalised for you (for example with your initials, a chosen lining or your own photographs), cannot be returned or refunded if you change your mind. This does not affect your rights if the item is faulty or not as described.
8. REFUNDS
Once we have received and inspected your return, we will email to confirm. Approved refunds are made to your original payment method within 14 days of us receiving the item back. If you cancel within the 14-day period, we will also refund the standard delivery charge you paid. If you have not received your refund after this time, please check with your bank or card provider first, then contact us. We may reduce a refund if an item has been used or handled beyond what is needed to inspect it.
9. CONTACT US
The Malu Club Limited
71-75 Shelton Street, London, WC2H 9JQ
Company number 15059759, registered in England and Wales
Email: info@themaluclub.com
Telephone: 07496 472028